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Criterion
Paper illustration of shared options, independently placed voting dots, and a highlighted shortlist.
Facilitation
Dot Voting
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Purposedifferent
When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.
Complexitydifferent
LowMedium
Timedifferent
5-15 min2-4 h
Participantsdifferent
3-204-10
Formatsame
WorkshopWorkshop
Outputdifferent
Ranked list, Consensus signal, ShortlistJourney Map, Pain-point List, Opportunity Backlog
Tagsno overlap
FacilitationVotingConsensusPrioritization
JourneyServiceService design
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Independent contributions form an ordered group priority list.
Facilitation
Nominal Group Technique
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting