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| Criterion |  UX Research Diary Study |  UX Design Customer Journey Canvas |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-4 Wochen | 1-3 h | 0.5-2 Tage |
Participantsdifferent | 5-20 | 3-10 | 6-12 |
Formatdifferent | Async | Workshop | Workshop |
Outputdifferent | Diary Entries, Longitudinal Patterns, Experience Timeline | Customer Journey Canvas, Pain Points, Experience Opportunities | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | UX researchTrackingBehavior | JourneyCustomerService designCanvas | Service designOperationsJourneyBlueprint |
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