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| Criterion |  Decision Making Delphi Method |  Business Strategy VRIO Framework |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | The VRIO Framework rates resources and capabilities on whether they are Valuable, Rare, Inimitable, and Organized. It compares strengths, risks, market logic, and courses of action. The result is captured as a VRIO table and strategic actions. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 1-4 Wochen | 90-180 min | 1-3 h |
Participantsdifferent | 6-30 Experten | 3-6 | 3-10 |
Formatdifferent | Async | Workshop | Workshop |
Outputdifferent | Expert Forecast, Consensus Range, Assumption Notes | VRIO Table, Strategic Actions | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | ForecastingExpertsDecisionStrategy | StrategyDiagnosisBusiness modelCapability | JourneyCustomerService designCanvas |
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