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| Criterion |  Decision Making Delphi Method |  UX Research Customer Journey Mapping |  Business Strategy Business Model Stress Test |
|---|---|---|---|
Purposedifferent | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario. |
Complexitydifferent | High | Medium | High |
Timedifferent | 1-4 Wochen | 2-4 h | Half day |
Participantsdifferent | 6-30 Experten | 4-10 | 3-8 |
Formatdifferent | Async | Workshop | Workshop |
Outputdifferent | Expert Forecast, Consensus Range, Assumption Notes | Journey Map, Pain-point List, Opportunity Backlog | Stress Test Report, Action Plan per Scenario |
Tagsno overlap | ForecastingExpertsDecisionStrategy | JourneyServiceService design | StrategyBusiness modelRiskDiagnosis |
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