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| Criterion |  Decision Making Delphi Method |  UX Research Customer Journey Mapping |  Decision Making Assumption Surfacing |
|---|---|---|---|
Purposedifferent | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. |
Complexitydifferent | High | Medium | Low |
Timedifferent | 1-4 Wochen | 2-4 h | 45-90 min |
Participantsdifferent | 6-30 Experten | 4-10 | 2-8 |
Formatdifferent | Async | Workshop | Workshop + async |
Outputdifferent | Expert Forecast, Consensus Range, Assumption Notes | Journey Map, Pain-point List, Opportunity Backlog | Assumption List, Critical Assumptions, Learning Plan |
Tagsno overlap | ForecastingExpertsDecisionStrategy | JourneyServiceService design | AssumptionsRiskDecisionDiscovery |
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