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| Criterion |  Decision Making Decision Rights Mapping |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitysame | Medium | Medium |
Timedifferent | 90-180 min | 1-3 h |
Participantsdifferent | 4-12 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Decision Rights Matrix, Agreement | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | DecisionGovernanceAlignmentResponsibility | JourneyCustomerService designCanvas |
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