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| Criterion |  Decision Making Cynefin Workshop |  UX Design Service Blueprinting |  Knowledge Modeling Concept Mapping |
|---|---|---|---|
Purposedifferent | When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 60-180 min | 0.5-2 Tage | 1-2 h |
Participantsdifferent | 4-20 | 6-12 | 1-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Cynefin Map, Domain-specific Actions, Sensemaking Notes | Service Blueprint, Fail Points, Ownership Map | Concept Map, Relationship Labels, Knowledge Gaps |
Tagsno overlap | ComplexitySensemakingDecision | Service designOperationsJourneyBlueprint | KnowledgeConceptsMappingSensemaking |
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