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Criterion
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
MediumHigh
Timedifferent
60-180 min0.5-2 Tage
Participantsdifferent
4-206-12
Formatsame
WorkshopWorkshop
Outputdifferent
Cynefin Map, Domain-specific Actions, Sensemaking NotesService Blueprint, Fail Points, Ownership Map
Tagsno overlap
ComplexitySensemakingDecision
Service designOperationsJourneyBlueprint
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for Argument Mapping
Decision Making
Argument Mapping
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe