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| Criterion |  UX Design Customer Journey Canvas |  Business Strategy VRIO Framework |  Systems Thinking Leverage Points |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | The VRIO Framework rates resources and capabilities on whether they are Valuable, Rare, Inimitable, and Organized. It compares strengths, risks, market logic, and courses of action. The result is captured as a VRIO table and strategic actions. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-3 h | 90-180 min | Half day |
Participantsdifferent | 3-10 | 3-6 | 3-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | VRIO Table, Strategic Actions | Leverage Map, Action Strategy |
Tagsno overlap | JourneyCustomerService designCanvas | StrategyDiagnosisBusiness modelCapability | Systems thinkingChangeStrategy |
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