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| Criterion |  UX Design Customer Journey Canvas |  Agile Story Splitting |  Delivery Communication Plan |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a story becomes too large for a clean flow, it breaks scope down along value and risk. It shapes the work into a form that ships earlier and is easier to verify. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-3 h | 30-60 min | 45-90 min |
Participantsdifferent | 3-10 | 2-6 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Smaller Stories, Acceptance Criteria, Split Rationale | Communication Plan, Channel Matrix, Message Cadence |
Tagsno overlap | JourneyCustomerService designCanvas | BacklogIterationDelivery | CommunicationStakeholdersDeliveryPlanning |
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