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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Story Splitting method illustration showing its working structure
Agile
Story Splitting
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When a story becomes too large for a clean flow, it breaks scope down along value and risk. It shapes the work into a form that ships earlier and is easier to verify.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.
Complexitysame
MediumMediumMedium
Timedifferent
1-3 h30-60 min30-90 min
Participantsdifferent
3-102-63-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesSmaller Stories, Acceptance Criteria, Split RationaleAffinity Size Map, Grouped Estimates, Unclear Items
Tagsno overlap
JourneyCustomerService designCanvas
BacklogIterationDelivery
EstimationBacklogRelative sizing
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting