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| Criterion |  UX Design Customer Journey Canvas |  Agile Story Splitting |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a story becomes too large for a clean flow, it breaks scope down along value and risk. It shapes the work into a form that ships earlier and is easier to verify. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 30-60 min |
Participantsdifferent | 3-10 | 2-6 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Smaller Stories, Acceptance Criteria, Split Rationale |
Tagsno overlap | JourneyCustomerService designCanvas | BacklogIterationDelivery |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
