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| Criterion |  UX Design Customer Journey Canvas |  Operations Root Cause Tree Analysis |  Operations MORT Analysis |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-3 h | 1-3 h | Mehrere Tage bis Wochen |
Participantsdifferent | 3-10 | 2-8 | 2-6 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Cause Tree, Evidence Notes, Countermeasures | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations |
Tagsno overlap | JourneyCustomerService designCanvas | Root causeTreeIncidentQuality | Root causeSafetySystemicIncident |
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