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| Criterion |  UX Design Customer Journey Canvas |  Agile ROAM Board |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. |
Complexitydifferent | Medium | Low |
Timedifferent | 1-3 h | 20-40 min initial, dann laufend |
Participantsdifferent | 3-10 | 3-15 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | ROAM Board, Owner List |
Tagsno overlap | JourneyCustomerService designCanvas | RiskAgileTrackingAlignment |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
