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| Criterion |  UX Design Customer Journey Canvas |  Delivery RAID Log |  Architecture Views and Beyond |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 h | 30 min Setup, dann laufend | 1-3 Tage |
Participantsdifferent | 3-10 | 1-3 maintaining, briefing for everyone | 1-4 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | RAID Log, Status Report Source | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | JourneyCustomerService designCanvas | RiskTrackingStakeholdersGovernance | DocumentationStakeholdersArchitecture |
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