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| Criterion |  UX Design Customer Journey Canvas |  Operations Process Mapping |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitysame | Medium | Medium |
Timesame | 1-3 h | 1-3 h |
Participantssame | 3-10 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | JourneyCustomerService designCanvas | ProcessOperationsImprovement |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
