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| Criterion |  UX Design Customer Journey Canvas |  Product Discovery Opportunity Scoring |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When opportunities need ranking by their effect, it makes importance and satisfaction directly comparable. It separates problem, assumption, solution, and evidence. The result is captured as an opportunity-score table and top outcomes. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 60-120 min |
Participantsdifferent | 3-10 | 3-6 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Opportunity Score Table, Top Outcomes |
Tagsno overlap | JourneyCustomerService designCanvas | PrioritizationDiscoveryOutcomesNeeds |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
