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| Criterion |  UX Design Customer Journey Canvas |  Facilitation Nominal Group Technique |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When loud voices could dominate a round, Nominal Group Technique protects individual thinking time from group effects. It collects ideas separately first and only then enables shared weighting. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 60-120 min |
Participantsdifferent | 3-10 | 5-12 |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Ranked Ideas, Clarified Options, Group Priority |
Tagsno overlap | JourneyCustomerService designCanvas | FacilitationPrioritizationVotingInclusion |
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