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| Criterion |  UX Design Customer Journey Canvas |  UX Research Customer Journey Mapping |  Facilitation Team Charter |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 h | 2-4 h | 2-4 h |
Participantsdifferent | 3-10 | 4-10 | 3-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Journey Map, Pain-point List, Opportunity Backlog | Team Charter, Working Norms, Role Notes |
Tagsno overlap | JourneyCustomerService designCanvas | JourneyServiceService design | TeamAlignmentCollaboration |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
