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| Criterion |  UX Design Customer Journey Canvas |  Operations Gemba Walk |  Operations A3 Problem Solving |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 h | 30-120 min | 45-90 min |
Participantsdifferent | 3-10 | 2-6 | 2-5 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Observation Notes, Improvement Ideas | A3 Report, Action Plan, Root Cause Analysis |
Tagsno overlap | JourneyCustomerService designCanvas | LeanObservationProcessOperations | LeanProblem solvingCoachingOperations |
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