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| Criterion |  UX Design Customer Journey Canvas |  Systems Thinking Future Reality Tree |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 1-3 h | 2-4 h | 2-4 h |
Participantsdifferent | 3-10 | 3-8 | 4-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Future Reality Tree, Negative Branches, Assumption List, Improved Injections | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | JourneyCustomerService designCanvas | Theory of ConstraintsSystems thinkingChange | JourneyServiceService design |
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