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| Criterion |  UX Design Customer Journey Canvas |  Decision Making Force Field Analysis |  Facilitation Power Interest Grid |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving. | When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 1-3 h | 45-90 min | 30-60 min |
Participantsdifferent | 3-10 | 3-12 | 2-8 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Force Field Map, Change Levers, Risk Notes | Power Interest Grid, Strategy per Stakeholder |
Tagsno overlap | JourneyCustomerService designCanvas | ChangeDecisionStrategy | StakeholdersFacilitationAlignmentPlanning |
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