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| Criterion |  UX Design Customer Journey Canvas |  Engineering Fault Isolation |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 30-180 min |
Participantsdifferent | 3-10 | 1-6 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Fault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault Area |
Tagsno overlap | JourneyCustomerService designCanvas | TroubleshootingDiagnosisEngineering |
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