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| Criterion |  UX Design Customer Journey Canvas |  Decision Making Delphi Method |  Systems Thinking Leverage Points |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. |
Complexitydifferent | Medium | High | High |
Timedifferent | 1-3 h | 1-4 Wochen | Half day |
Participantsdifferent | 3-10 | 6-30 Experten | 3-12 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Expert Forecast, Consensus Range, Assumption Notes | Leverage Map, Action Strategy |
Tagsno overlap | JourneyCustomerService designCanvas | ForecastingExpertsDecisionStrategy | Systems thinkingChangeStrategy |
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