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| Criterion |  UX Design Customer Journey Canvas |  Decision Making Delphi Method |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 1-3 h | 1-4 Wochen | 2-4 h |
Participantsdifferent | 3-10 | 6-30 Experten | 4-10 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Expert Forecast, Consensus Range, Assumption Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | JourneyCustomerService designCanvas | ForecastingExpertsDecisionStrategy | JourneyServiceService design |
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