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| Criterion |  UX Design Customer Journey Canvas |  Decision Making Delphi Method |  Business Strategy Business Model Stress Test |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario. |
Complexitydifferent | Medium | High | High |
Timedifferent | 1-3 h | 1-4 Wochen | Half day |
Participantsdifferent | 3-10 | 6-30 Experten | 3-8 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Expert Forecast, Consensus Range, Assumption Notes | Stress Test Report, Action Plan per Scenario |
Tagsno overlap | JourneyCustomerService designCanvas | ForecastingExpertsDecisionStrategy | StrategyBusiness modelRiskDiagnosis |
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