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| Criterion |  UX Design Customer Journey Canvas |  Product Discovery Context Canvas |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency. |
Complexitydifferent | Medium | Low |
Timedifferent | 1-3 h | 45-90 min |
Participantssame | 3-10 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Context canvas, Open questions, Shared context notes |
Tags1 shared | JourneyCustomerService designCanvas | ContextFramingRequirementsCanvas |
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