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| Criterion |  UX Design Customer Journey Canvas |  Product Discovery Concierge MVP |  Product Discovery Jobs to Be Done |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 h | 1-4 Wochen | 1-3 Wochen |
Participantsdifferent | 3-10 | 3-10 Kunden | 5-12 Interviews |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Concierge Learnings, Service Blueprint, MVP Risks | Job Stories, Outcome Statements, Opportunity List |
Tagsno overlap | JourneyCustomerService designCanvas | MVPValidationServiceDiscovery | CustomerOutcomesNeeds |
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