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| Criterion |  UX Design Customer Journey Canvas |  Product Discovery Concierge MVP |  Decision Making Assumption Surfacing |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-3 h | 1-4 Wochen | 45-90 min |
Participantsdifferent | 3-10 | 3-10 Kunden | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Concierge Learnings, Service Blueprint, MVP Risks | Assumption List, Critical Assumptions, Learning Plan |
Tagsno overlap | JourneyCustomerService designCanvas | MVPValidationServiceDiscovery | AssumptionsRiskDecisionDiscovery |
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