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| Criterion |  UX Design Customer Journey Canvas |  Delivery Communication Plan |  Architecture Views and Beyond |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 h | 45-90 min | 1-3 Tage |
Participantsdifferent | 3-10 | 2-6 | 1-4 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Communication Plan, Channel Matrix, Message Cadence | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | JourneyCustomerService designCanvas | CommunicationStakeholdersDeliveryPlanning | DocumentationStakeholdersArchitecture |
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