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| Criterion |  UX Design Customer Journey Canvas |  Delivery Communication Plan |  Architecture Architecture Decision Record |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 1-3 h | 45-90 min | 15-45 min |
Participantsdifferent | 3-10 | 2-6 | 1-3 |
Formatdifferent | Workshop | Workshop + async | Async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Communication Plan, Channel Matrix, Message Cadence | ADR File, Decision Log, Rationale |
Tagsno overlap | JourneyCustomerService designCanvas | CommunicationStakeholdersDeliveryPlanning | ArchitectureRationaleDocumentationGovernance |
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