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| Criterion |  UX Design Customer Journey Canvas |  Operations Causal Factor Analysis |  Operations A3 Problem Solving |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 1-3 h | 2-6 h | 45-90 min |
Participantsdifferent | 3-10 | 3-10 | 2-5 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Event Timeline, Causal Factor Chart, Cause List, Corrective Actions | A3 Report, Action Plan, Root Cause Analysis |
Tagsno overlap | JourneyCustomerService designCanvas | CausalityIncidentRoot causeTimeline | LeanProblem solvingCoachingOperations |
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