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| Criterion |  UX Design Customer Journey Canvas |  Product Discovery Assumption Mapping |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When assumptions still sit unordered in the room, it weighs uncertainty against leverage. It makes visible which hypotheses should be checked first. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 45-60 min |
Participantsdifferent | 3-10 | 2-8 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Assumption map, Test backlog, Risk ranking |
Tagsno overlap | JourneyCustomerService designCanvas | AssumptionsRiskExperimentsValidation |
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