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| Criterion |  UX Design Customer Journey Canvas |  Agile Affinity Estimation |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-3 h | 30-90 min | 0.5-2 Tage |
Participantsdifferent | 3-10 | 3-12 | 6-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Affinity Size Map, Grouped Estimates, Unclear Items | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyCustomerService designCanvas | EstimationBacklogRelative sizing | Service designOperationsJourneyBlueprint |
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