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| Criterion |  UX Design Customer Journey Canvas |  Architecture Architecture Decision Record |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 1-3 h | 15-45 min | 0.5-2 Tage |
Participantsdifferent | 3-10 | 1-3 | 6-12 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | ADR File, Decision Log, Rationale | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyCustomerService designCanvas | ArchitectureRationaleDocumentationGovernance | Service designOperationsJourneyBlueprint |
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