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| Criterion |  UX Research Contextual Inquiry |  Facilitation Storytelling |
|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When an insight needs to have an effect, storytelling translates dry facts into a comprehensible development. It combines context, tension, and consequence into a form that people remember and pass on more easily. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 Wochen | 45-120 min |
Participantsdifferent | 4-12 Beobachtungen | 1-6 |
Formatsame | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Narrative Outline, Key Message, Story Arc |
Tagsno overlap | UX researchObservationContext | CommunicationNarrativeStakeholdersFacilitation |
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