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| Criterion |  UX Research Contextual Inquiry |  Systems Thinking Leverage Points |
|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. |
Complexitydifferent | Medium | High |
Timedifferent | 1-3 Wochen | Half day |
Participantsdifferent | 4-12 Beobachtungen | 3-12 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Leverage Map, Action Strategy |
Tagsno overlap | UX researchObservationContext | Systems thinkingChangeStrategy |
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