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| Criterion |  UX Research Contextual Inquiry |  Operations Kaizen Event |  Knowledge Modeling Knowledge Mapping |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 Wochen | 0.5-5 Tage | 1-3 h |
Participantsdifferent | 4-12 Beobachtungen | 4-10 | 3-12 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Kaizen Charter, Waste List, Improvement Experiments, Standard Work Update | Knowledge Map, Critical Knowledge Areas, Transfer Plan |
Tagsno overlap | UX researchObservationContext | LeanContinuous improvementOperations | KnowledgeMappingRisk |
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