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| Criterion |  UX Research Contextual Inquiry |  Systems Thinking Iceberg Model |
|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring. |
Complexitydifferent | Medium | Low |
Timedifferent | 1-3 Wochen | 30-60 min |
Participantsdifferent | 4-12 Beobachtungen | 2-10 |
Formatsame | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Iceberg Worksheet, Pattern Notes, Intervention Ideas |
Tagsno overlap | UX researchObservationContext | Systems thinkingRoot causePatterns |
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