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| Criterion | ![]() UX Research Contextual Inquiry | ![]() DevOps Game Day | ![]() DevOps Blameless Postmortem |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic. | After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 1-3 Wochen | Halber Tag | 30-90 min |
Participantsdifferent | 4-12 Beobachtungen | 5-20 | 3-12 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Simulation Notes, Gaps List, Updated Runbooks | Postmortem Doc, Action Items, Timeline |
Tagsno overlap | UX researchObservationContext | ResilienceOperationsIncident | Site Reliability EngineeringIncidentLearningReliability |
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