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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.
Complexitydifferent
MediumHighMedium
Timedifferent
1-3 WochenHalber Tag30-90 min
Participantsdifferent
4-12 Beobachtungen5-203-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsSimulation Notes, Gaps List, Updated RunbooksPostmortem Doc, Action Items, Timeline
Tagsno overlap
UX researchObservationContext
ResilienceOperationsIncident
Site Reliability EngineeringIncidentLearningReliability
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Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration for Learning Review.
Operations
Learning Review
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk