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| Criterion | ![]() UX Research Contextual Inquiry | ![]() Operations Family Tree Analysis |
|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 Wochen | 2-4 h |
Participantsdifferent | 4-12 Beobachtungen | 2-6 |
Formatsame | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Family Tree Diagram, Pattern Notes, Systemic Measures |
Tagsno overlap | UX researchObservationContext | Root causePatternsIncidentSystemic |
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