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| Criterion |  UX Research Contextual Inquiry |  Product Discovery Context Canvas |  Operations MORT Analysis |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 1-3 Wochen | 45-90 min | Mehrere Tage bis Wochen |
Participantsdifferent | 4-12 Beobachtungen | 3-10 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Context canvas, Open questions, Shared context notes | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations |
Tagsno overlap | UX researchObservationContext | ContextFramingRequirementsCanvas | Root causeSafetySystemicIncident |
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