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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
Paper illustration for Communication Plan
Delivery
Communication Plan
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped.When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.
Complexitydifferent
MediumLowLow
Timedifferent
1-3 Wochen30-90 min45-90 min
Participantsdifferent
4-12 Beobachtungen2-82-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsConstraint List, Hard/Soft Classification, Option Impact Notes, Decision BoundariesCommunication Plan, Channel Matrix, Message Cadence
Tagsno overlap
UX researchObservationContext
ConstraintsDecisionPlanningOptions
CommunicationStakeholdersDeliveryPlanning
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Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Paper illustration of Cost of Delay with its method-specific working model.
Delivery
Cost of Delay
Decision Tree method illustration showing its working structure
Decision Making
Decision Tree
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid