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| Criterion |  UX Research Contextual Inquiry |  Delivery Communication Plan |  Business Strategy GAP Analysis |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 Wochen | 45-90 min | 1-3 h |
Participantsdifferent | 4-12 Beobachtungen | 2-6 | 2-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Communication Plan, Channel Matrix, Message Cadence | Gap Matrix, Action Plan, Risk Notes |
Tagsno overlap | UX researchObservationContext | CommunicationStakeholdersDeliveryPlanning | StrategyAnalysisPlanning |
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