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| Criterion |  UX Research Contextual Inquiry |  Operations A3 Problem Solving |  DevOps Game Day |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-3 Wochen | 45-90 min | Halber Tag |
Participantsdifferent | 4-12 Beobachtungen | 2-5 | 5-20 |
Formatdifferent | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | A3 Report, Action Plan, Root Cause Analysis | Simulation Notes, Gaps List, Updated Runbooks |
Tagsno overlap | UX researchObservationContext | LeanProblem solvingCoachingOperations | ResilienceOperationsIncident |
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