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Criterion
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
A paper-based illustration representing Bounded Context Canvas with its core stages and visible working result.
Domain Modeling
Bounded Context Canvas
Purposedifferent
When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When a business context is still loosely outlined, it shapes language, responsibility, and integration space. It clarifies what belongs together and where a boundary needs to hold.
Complexitysame
MediumMediumMedium
Timedifferent
1-4 Wochen2-4 h1-3 h
Participantsdifferent
3-10 Kunden4-103-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
Concierge Learnings, Service Blueprint, MVP RisksJourney Map, Pain-point List, Opportunity BacklogContext Canvas, Glossary, Integration Notes
Tagsno overlap
MVPValidationServiceDiscovery
JourneyServiceService design
Domain-Driven DesignBoundariesModeling
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Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Domain Context Map
Domain Modeling
Domain Context Map
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming