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| Criterion |  Knowledge Modeling Concept Mapping |  UX Design Service Blueprinting |  Operations Gemba Walk |
|---|---|---|---|
Purposedifferent | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 1-2 h | 0.5-2 Tage | 30-120 min |
Participantsdifferent | 1-8 | 6-12 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Concept Map, Relationship Labels, Knowledge Gaps | Service Blueprint, Fail Points, Ownership Map | Observation Notes, Improvement Ideas |
Tagsno overlap | KnowledgeConceptsMappingSensemaking | Service designOperationsJourneyBlueprint | LeanObservationProcessOperations |
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