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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowMedium
Timedifferent
30-90 min15-30 min45-90 min
Participantsdifferent
3-122-62-5
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
Postmortem Doc, Action Items, TimelineRoot cause notes, CountermeasuresA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
Site Reliability EngineeringIncidentLearningReliability
Root causeIncidentLeanProblem solving
LeanProblem solvingCoachingOperations
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Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Learning Review.
Operations
Learning Review
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis