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| Criterion |  Architecture arc42 |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | High | Medium |
Timedifferent | 1-2 Tage | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 1-4 | 6-12 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Architecture Document, Context View, Runtime View, Deployment View | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | ArchitectureDocumentationCommunication | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas |
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