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Criterion
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitydifferent
LowMedium
Timedifferent
15-45 min1-3 h
Participantsdifferent
1-33-10
Formatdifferent
AsyncWorkshop
Outputdifferent
ADR File, Decision Log, RationaleCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
ArchitectureRationaleDocumentationGovernance
JourneyCustomerService designCanvas
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Architecture Inception Canvas method illustration showing its working structure
Architecture
Architecture Inception Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping